At Dentofacial Alignment Clinic (DAC), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services. Please read this document carefully to understand our practices regarding your data.

1. Information We Collect

To provide our services effectively and ensure the best experience for our users, we collect various types of information. Below, we outline the categories of data we may collect and how it is used:

1.1 Personal Information

Personal information is data that identifies you as an individual. We collect this information to deliver our services, communicate with you, and fulfill any legal or regulatory obligations. Examples include:

●     Name: For identification and appointment records.

●     Email Address: To send appointment confirmations, reminders, and other important updates.

●     Phone Number: For direct communication regarding your care and scheduling needs.

●     Address: For billing purposes and geographic analysis.

●     Date of Birth: To ensure appropriate treatments and comply with age-related regulations.

●     Medical History: Relevant to dental services, including prior conditions or allergies, to provide personalized care and ensure your safety.

1.2 Non-Personal Information

Non-personal information refers to data that does not directly identify you but helps us analyze and improve our services and website functionality. Examples include:

●     Browser Type and Version: To optimize the user experience and compatibility.

●     Operating System: For technical support and troubleshooting.

●     IP Address: To monitor and protect against unauthorized access and fraud.

●     Cookies and Usage Data: To enhance website navigation, track performance, and improve user engagement. For details, refer to our Cookie Policy.

1.3 Sensitive Health Information

Sensitive health information pertains to data related to your physical or mental health, collected only when necessary for providing dental care services. This includes:

●     Medical Conditions and History: Required for accurate diagnosis and treatment planning.

●     Prescriptions and Medications: To prevent adverse reactions and ensure safe care.

●     Treatment Preferences: To tailor our services to your individual needs.

We collect sensitive health information exclusively with your explicit consent, ensuring transparency and compliance with legal and ethical standards.

1.4 Data Provided Voluntarily

Any additional information you choose to provide, such as feedback, reviews, or responses to surveys, may also be collected to help us improve our services.

2. How We Use Your Information

We use the information we collect from you to provide and enhance our services in several key ways:

●     Appointment Scheduling and Management: Your personal data allows us to efficiently schedule and manage your appointments, ensuring a seamless experience from booking to post-treatment follow-up.

●     Personalized Dental Care and Treatment Plans: By understanding your specific needs, including your medical and dental history, we can deliver highly personalized care and create treatment plans tailored to your unique circumstances.

●     Communication and Engagement: We use your contact information to send important updates, appointment reminders, and information about promotions or new services that may benefit you. This ensures you stay informed about your care and available options.

●     Service and Website Improvement: Analyzing user interactions and feedback helps us refine our services and improve the functionality and user experience of our website.

●     Legal and Regulatory Compliance: We collect and process data in adherence to applicable laws and regulations, such as maintaining accurate medical records and meeting financial reporting obligations.

Our use of your data is guided by principles of transparency, security, and respect for your privacy.

3. Legal Basis for Processing

We process your data based on several legal grounds, ensuring compliance with data protection laws and maintaining transparency:

3.1 Consent

We rely on your explicit consent for collecting and processing certain types of personal data. This includes instances where you voluntarily provide information, such as signing up for newsletters, agreeing to receive marketing communications, or submitting inquiries through our website.

3.2 Contractual Necessity

Processing your data is essential to fulfill the services you request from us. For example, we require your personal information to schedule appointments, provide tailored treatment plans, and maintain accurate billing records.

3.3 Legal Obligation

Certain data must be processed to comply with applicable laws and regulations, including healthcare-related obligations like maintaining accurate medical records or adhering to financial reporting standards.

3.4 Legitimate Interests

We may process your data to pursue our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. Examples include improving operational efficiency, enhancing user experience on our website, and conducting internal reporting and analysis.

By ensuring these legal bases are adhered to, we uphold our commitment to processing your data in a fair, transparent, and lawful manner.

4. Sharing Your Information

We respect your privacy and are committed to safeguarding your personal information. While we do not sell or rent your data to third parties, there are specific circumstances where sharing your information is necessary to provide services, ensure compliance, or support business operations.

4.1 Sharing with Service Providers

To deliver our services efficiently, we may share your personal data with trusted third-party service providers, including but not limited to:

●     IT Support Providers: To ensure the functionality and security of our website and internal systems.

●     Payment Processors: To facilitate secure payment transactions and manage billing processes.

●     Marketing Agencies: If applicable, to help communicate promotions, updates, or new services tailored to your preferences.

All service providers are required to handle your data securely and use it only for the purposes specified in their agreements with us.

4.2 Compliance with Legal and Regulatory Authorities

We may disclose your personal information to government, law enforcement, or regulatory authorities when required by law or to:

●     Comply with a legal obligation, court order, or subpoena.

●     Protect the rights, safety, or property of DAC, our clients, or the public.

●     Detect, prevent, or address fraud, security issues, or other illegal activities.

4.3 In Case of Business Transfers

If DAC undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. In such cases, we will ensure that the new entity adheres to this Privacy Policy or provides equivalent protections. You will be notified of any significant changes to the handling of your data.

By maintaining strict agreements and clear guidelines with these entities, we ensure that your data remains protected at all times.

5. Your Rights

You have the following rights regarding your personal data:

●     Access: Request access to the information we hold about you.

●     Correction: Correct inaccuracies in your data.

●     Deletion: Request deletion of your data where applicable.

●     Restriction: Restrict processing of your data.

●     Portability: Receive your data in a structured, commonly used format.

●     Withdrawal of Consent: Withdraw consent for data processing at any time.

●     Objection: Object to the processing of your data for specific purposes.

To exercise these rights, contact us at suport.clinicadac@gmail.com.

6. Data Retention

We retain your personal data for a period that is necessary and proportionate to fulfill the purposes for which it was collected. The retention periods vary depending on the type of data and the specific legal, operational, or contractual obligations tied to it. Below, we detail the main purposes for which your data is retained:

●     Providing Services: Your data is retained as long as required to manage your ongoing care, maintain accurate medical records, and deliver the services you request.

●     Legal Compliance: Certain information is retained to meet statutory obligations, such as tax regulations, healthcare laws, and professional standards.

●     Dispute Resolution: We may keep relevant data to address disputes, handle complaints, or investigate legal claims.

●     Enforcement of Agreements: To uphold our contractual rights and responsibilities.

Once the retention period for specific data has expired, we ensure that your information is securely deleted, anonymized, or archived in compliance with applicable laws and standards. Anonymized data may be used for statistical purposes without identifying you.

To ensure data is managed responsibly, we regularly review our retention schedules and apply appropriate safeguards to all stored information.

7. Data Security

We implement robust technical and organizational measures to safeguard your data, including:

●     Secure servers and encrypted communication protocols.

●     Regular monitoring for potential vulnerabilities.

●     Access controls limiting data access to authorized personnel.

Despite these efforts, no method of transmission over the internet is 100% secure. We encourage you to protect your login credentials and notify us of any suspicious activity.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

8.1 Types of Cookies We Use

●     Essential Cookies: Necessary for website functionality.

●     Performance Cookies: Track user behavior to improve website performance.

●     Marketing Cookies: Help deliver relevant advertisements.

You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

●     Email: suport.clinicadac@gmail.com

●     Phone: +37 361 195 195

●     Address: Str. Bucuresti, nr.47, MD-2012, Chisinau

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.